Terms and Conditions

I'd appreciate it if you could take the time to read the following terms and conditions before using this site.

Purchasing jewellery making supplies from this site is agreeing to these terms and conditions. I would be grateful if you did not purchase any items if you are not in agreement with them.

I reserve the right to update or revise any these Terms and Conditions at any time without prior notice to you.

If you should ever need to return an item my postal address is:

Rosewill Cottage, 72 Scrogg Road, Walker, Newcastle upon Tyne, NE6 4EY

I'd appreciate it if you could contact me via our email rosewillcottage@gmail.com if you plan to return an item so that I know to expect it's arrival and I can communicate effectively with you. I accept returns within 14 days of you receiving your item/s in the post. The goods are your responsibility until I receive them at the shop premises. I do not refund postage unless there is a fault in the goods returned.

Please ensure the details you input to the checkout are accurate and truthful. I can't be held responsible if your item/s goes astray because you have not given me the correct address.

If you complete the check out process you are agreeing to fulfil the transaction by paying for your items. I use Paypal for my transaction to give both you and myself extra protection for your online transaction.

If you require delivery to a country outside the UK please contact me before your purchase as this will require more than the postage and packaging flat rate of £2.50 currently in place for domestic customers this includes payment for the stamp, materials to pack your item and time taken to parcel your item with care. Free postage is offered on orders over the price of £50. My flat rate for non-UK parcels is £5.00 no matter how many bead kits or magazines you buy.

I will always email you to tell you your item/s have been dispatched. I post my items first class via Royal Mail the next business day morning after cleared payment. Please allow up to seven days for delivery within the UK, 14 days for a country in the European Union and up to 28 days for countries external to the EU.

Whilst I have made every effort to photograph our gemstones, crystals, beads, findings and charms in a light which will reflect their true colours sometimes they may look slightly different. Due to the nature of some of these materials your item may vary slightly from the photograph but not in a vast way. This is due to colour saturation and density which can occur with gemstones in particular.

Measurements are approximate, if you require exact measurements please feel free to contact me.

Please note that these items are not toys. They do contain small parts therefore they are not suitable for children under the age of six.

If you have any questions regarding these Term and Conditions or any other part of my web site please contact me and I will happily help in any way I can.


Privacy

Any details you supply to Rosewill Cottage's website will solely be used to provide you with the best service and make your transaction a pleasant one.

This site may gather cookies in order to work correctly.

We certainly will not provide or sell your details, not even in part, to any other company.

Any Freedom of Information requests regarding someone’s details will only be processed if the person in question is requesting the data.